Forgot My Password On the Login screen, enter your email in the User field. Click Forgot my password. 2. You will receive a 4-digit code in your email. Open the email to view it. 3. Enter the code in the app using either of these methods: by copying the code into the four fields, or […]
View Notifications When you open the app, make sure you allow notifications on your device. 2. You will receive notifications on your device for each transfer request assigned by your coordinator. Related topics
Change Password – Logged In Go to Menu > My Profile. 2. Click Change Password. 3. Enter your current password, then type your new password and confirm the change by clicking Update. Related topics
Register a New Vehicle Go to Menu > My Profile. 2. Tap Vehicles. 3. You can add up to three vehicles. Tap Add. 4. Fill in the vehicle information by completing the following fields: Make, Model, Year, Vehicle ID, Type, and whether it is wheelchair accessible. 5. Then, upload the vehicle documents requested by your […]
Start a Transfer You can start the transfer from Home or from the Calendar. From Home: select the available transfer shown on screen. 2. From Calendar: choose the transfer scheduled for that day. 3. Once inside, click Start Transfer. 4. Select the vehicle. 5. The app will display your distance from the patient, as well […]
Upload Personal Documentation When completing your registration in the app, you will be asked to upload your personal documents. 2. You must upload the following: Personal Identification, Identity Validation and Driver’s License. 3. Each document can be uploaded in two ways: by taking a photo directly from your device or by uploading a file stored […]
Approve Transfers You will receive a notification indicating that you have transfers pending approval. 2. From Home, tap Pending approval requests. 3. Tap the Approve Service button to approve the entire request. 4. If you wish to approve some transfers and reject others, select View Details. 5. Press the checkmark icon to approve all transfers […]
Login 1. Open the app on your device. 2. Enter your Username and Password. Your username was assigned by your coordinator. The password was provided in your invitation and must be changed after your first login. 3. Tap Login to access the app. 4. If this is your first time logging into the app, you […]
