Route Sheet
Route Sheet Go to Menu > Route Sheet. 2. Locate the transfer on the map. 3. Tap on it to view its details. Related topics
Reject a Transfer
Reject a Transfer Access the transfer from Home or from the Calendar. 2. Once inside, tap Do Not Perform. 3. Select the reason for rejection and tap Accept. 4. The transfer will be marked as Rejected. 5. You can view it from the Calendar. Related topics
View Trip Details
View Trip Details From Home or the Calendar, select the transfer you want to perform or have completed. 2. You will see the trip details, including information such as Origin, Destination, Estimated Start, and more. Related topics
Accept Terms and Conditions
Accept Terms and Conditions At the end of the app registration, the Terms and Conditions screen will appear. 2. Check the checkbox to mark your acceptance, then press Accept. 3. After accepting, you will enter the app’s home screen. Related topics
Forgot My Password
Forgot My Password On the Login screen, enter your email in the User field. Click Forgot my password. 2. You will receive a 4-digit code in your email. Open the email to view it. 3. Enter the code in the app using either of these methods: by copying the code into the four fields, or […]
View Notifications
View Notifications When you open the app, make sure you allow notifications on your device. 2. You will receive notifications on your device for each transfer request assigned by your coordinator. Related topics
Change Password – Logged In
Change Password – Logged In Go to Menu > My Profile. 2. Click Change Password. 3. Enter your current password, then type your new password and confirm the change by clicking Update. Related topics
Register a New Vehicle
Register a New Vehicle Go to Menu > My Profile. 2. Tap Vehicles. 3. You can add up to three vehicles. Tap Add. 4. Fill in the vehicle information by completing the following fields: Make, Model, Year, Vehicle ID, Type, and whether it is wheelchair accessible. 5. Then, upload the vehicle documents requested by your […]
Start a Transfer
Start a Transfer You can start the transfer from Home or from the Calendar. From Home: select the available transfer shown on screen. 2. From Calendar: choose the transfer scheduled for that day. 3. Once inside, click Start Transfer. 4. Select the vehicle. 5. The app will display your distance from the patient, as well […]
Upload Personal Documentation
Upload Personal Documentation When completing your registration in the app, you will be asked to upload your personal documents. 2. You must upload the following: Personal Identification, Identity Validation and Driver’s License. 3. Each document can be uploaded in two ways: by taking a photo directly from your device or by uploading a file stored […]